Consumer group reveals best way to complain

People in the UK have been advised how to get what they want when they complain to companies, it has been reported.

According to Consumer Direct, it is essential that customers remain calm rather than be aggressive, while they should also be clear about how they want the problem to be resolved.

If a product or service has a fault it should be reported as soon as possibly, with any necessary paper proof of purchase photocopied.

Keeping a diary of how events unfold is also a good idea, as it will help people to jog their memories if the scenario becomes a long drawn-out process.

"If you stay calm and complain the right way you increase your chance of getting the refund, repair of replacement that you're entitled to," said Michele Shambrook, operations manager for Consumer Direct.

Consumer Direct is a government funded advice service.

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