Consumers 'may not know' their mobile plan

Many UK mobile phone customers are unaware which tariff they are on or how much they are actually spending on their service, according to a consumer switching company.

Of the 1,000-plus people questioned by SimplySwitch.com, 36 per cent admitted they were unaware of the details of their call plan and 61 per cent do not know how much they will be billed for calls outside it.

Similarly, around a third do not take a close look at their phone statement, while 83 per cent think the amounts charged to them are always accurate, it added.

"It seems like common sense to find out how much you’re paying and what’s included in your call plan. Someone on an unsuitable tariff could save a small fortune by switching to a better deal," said Karen Darby, spokesperson for the organisation.

Apacs this week reported that 166 bills were received on average by UK households in 2005, an increase of seven from 2000.

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